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 In
2003, we set up our very own helpdesk services to support our customers
and we have never looked back. Today, our helpdesk engineers provide
solutions to 80% of the service calls, responding faster to customers
queries and teething issues, leaving only problems that could only be
solved onsite. Being more responsive and flexible, our helpdesk engineer
could remote connect, troubleshoot and solve problems, no matter where
the customers are, as long as they are connected to the internet. We are
also able to remote manage our customers offices anywhere around the
world.
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